Orders
Q: How do I place an order?
Browse our collections, select your size and color, add the product to your cart, and complete your purchase with your shipping details and preferred payment method.
Q: Can I modify or cancel my order?
If your order has not been shipped yet, please Contact Us as soon as possible and we will do our best to assist you.
Q: How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email to follow your shipment until delivery.
Shipping
Q: Do you deliver to all governorates in Egypt?
Yes, SHAMARKA delivers to all governorates across Egypt (excluding remote areas).
Q: How long does delivery take?
- Cairo and Giza: 1 to 3 business days.
- Alexandria and Delta governorates: 2 to 4 business days.
- Upper Egypt and other governorates: 3 to 6 business days.
Q: How much does shipping cost?
Shipping fees depend on your delivery address and are calculated at checkout. Learn more.
Q: Do you offer free shipping?
Yes, we offer free shipping on orders above EGP 1,500. Learn more.
Payment
Q: What payment methods are available?
Cash on Delivery.
Q: Is online payment secure?
Yes, all transactions are processed through secure and encrypted payment gateways to protect your data.
Products
Q: How do I choose the right size?
Each product includes a detailed size guide to help you find your perfect fit.
Q: Will the product color match the photos exactly?
We strive to display colors as accurately as possible, though slight variations may occur due to screen settings or lighting.
Q: Are your products made from Egyptian cotton?
Many of our products are crafted using premium Egyptian cotton. Please refer to the fabric details on each product page.
Exchange & Return
Q: Can I exchange my order?
Yes, you may request an exchange within 14 days, provided the item is unused, in its original condition, with all original tags attached. Learn more.
Q: Can I return my order?
Yes, eligible products can be returned within 14 days according to our return policy. Learn more.
Q: Which products cannot be returned?
Underwear, socks, swimwear, and products marked as Final Sale, unless there is a manufacturing defect. Learn more.
Q: Who covers shipping fees for exchanges?
- Change of size or mind: the customer covers shipping fees.
- Manufacturing defect or incorrect item: SHAMARKA covers all shipping costs. Learn more.
Account
Q: Do I need to create an account to place an order?
No, you can checkout as a guest. Creating an account allows you to track orders, save addresses, and manage your purchases easily.
Q: I forgot my password, what should I do?
Click "Forgot Password?" on the login page and follow the instructions to reset it.
Customer Support
Q: How can I contact SHAMARKA?
- WhatsApp.
- Email.
- Instagram.
- Facebook.
Q: What are your customer service hours?
Saturday to Thursday, from 10:00 AM to 6:00 PM (Egypt time).