Shipping policy

Shipping & Delivery

Shipping fees are calculated based on your delivery location and will be displayed during checkout before payment.

Order Cancellation

How to Cancel an Order

You may cancel your order before it has been shipped at no additional charge. Once an order has been dispatched, it can no longer be cancelled and must follow our Exchange & Return Policy.
For any questions, concerns, or order cancellation requests, please contact us via WhatsApp or email us at customer-service@shamarka.com.

Free Shipping

Free shipping on all orders above EGP 1,500.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS or email to follow your shipment until delivery.

Delivery Attempts

• Our shipping partner will contact you before delivery.
• If delivery cannot be completed after multiple attempts, the shipment may be returned to SHAMARKA.

Incorrect Address

• Please ensure your shipping address and phone number are accurate before placing your order.
• SHAMARKA is not responsible for delays caused by incorrect customer information.

Damaged Package

If your package arrives visibly damaged, please contact our Customer Support within 24 hours of receiving your order.

For any questions or concerns, please Contact us at customer-service@shamarka.com.