Refund policy

Our Promise

At SHAMARKA, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Exchange Period

You may request an exchange within 14 days from the date you receive your order.

Items must be:

  • Unused and unworn.
  • In their original condition.
  • With all original tags attached.
  • In the original packaging.
  • Accompanied by the invoice or order number.

Return Period

You may request a return within 14 days from the delivery date, provided the item meets the conditions above.

Refunds are processed only after the returned item passes our quality inspection.

Non-Returnable Items

For hygiene reasons, the following products cannot be returned or exchanged unless they arrive damaged or have a manufacturing defect:

  • Underwear.
  • Socks.
  • Swimwear.
  • Products marked as Final Sale.

Damaged or Incorrect Orders

If you receive:

  • A damaged item.
  • The wrong item.
  • A defective product.

Please contact Customer Support within 48 hours of receiving your order, and we will resolve the issue at no additional cost.

Shipping Fees

If the exchange is due to:

  • Change of mind.
  • Preference for another color or style.

The customer is responsible for the shipping fees associated with the exchange.

If the exchange or return is due to:

  • Manufacturing defect.
  • Wrong item shipped.
  • Damaged item.

SHAMARKA covers all shipping costs.

  • One free exchange if the reason is a size issue, except in cases of manufacturing defects or shipping errors.

Refunds

Refunds are issued using the original payment method whenever possible.

Processing time:

  • Inspection: 1 to 3 business days.
  • Refund processing: 5 to 10 business days depending on the payment provider.

For Cash on Delivery orders, refunds will be made via bank transfer or digital wallet after approval.

Sale Items

Products purchased during promotions or sales can be exchanged for another size, subject to availability.

Returns for a refund may be restricted on selected promotional campaigns. Any such conditions will be clearly stated before checkout.

How to Request an Exchange or Return

  1. Contact SHAMARKA Customer Support.
  2. Provide your order number.
  3. Share the reason for your request.
  4. Our team will arrange the pickup and guide you through the process.

Quick Summary

  • 14-day exchange.
  • 14-day return.
  • Easy nationwide pickup.
  • Free exchange for defective or incorrect items.
  • Fast quality inspection.
  • Secure refund process.

For any questions or concerns, please Contact us at customer-service@shamarka.com.